Refund policy

DEFECTIVE ITEMS

A defective item is one that is inoperable but has no obvious damage. If you receive defective merchandise, please contact us via our Contact Us page and submit your concerns to our customer service team within 30 days from your purchase date.

RETURN POLICY

We want you to love what you receive, but we understand that sometimes things may not go as planned. That’s why we accept returns on most new, unopened items within 30 days of receipt. To be eligible for a return, items must be unused and in their original condition. Clearance items are ineligible for returns. If the return is a result of our error, such as receiving an incorrect or defective item, we will also cover the return shipping costs. Refund processing typically takes about four weeks, including the transit time for us to receive your return (5 to 10 business days), our processing time (3 to 5 business days), and your bank's processing time (5 to 10 business days). To initiate a return, email us at info@teddyplushtoys.com. If you are not delighted with your purchase, most new, unopened products can be returned within 30 days of receipt for a full refund. Please note we do not refund original or return shipping and handling fees. You will be responsible for any return shipping expenses. In order to process your return, please visit our contact page to submit your return inquiry, and a customer service member will contact you with a return authorization, which is needed to process your return. All refunds are applied to the original form of payment. Upon receipt, we will notify you via email. You can expect to be credited within 5-10 business days. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle. We refund the full value of the returned items unless otherwise noted. We do not refund shipping and handling fees* *In the case of returns due to defective products or an incorrect order, please submit an inquiry to find out if you are eligible for return shipping compensation. If you have a return, please visit our contact page to submit your return inquiry, and a customer service member will contact you promptly.

CLEARANCE RETURN POLICY

Our clearance items are offered at deeply discounted prices and are sold on a final sale basis. This means that all clearance items are non-returnable and non-refundable unless they arrive damaged. If a clearance item arrives damaged, please contact our customer service team within 5 days of receiving your order to report the issue and initiate the return process. To be eligible for a return due to damage, the item must retain all original tags, packaging, and labels and be in the same condition as when it was received. If you have any questions or concerns regarding our clearance item policies or need assistance with a purchase, please don't hesitate to contact us.

PRICE AND/OR DESCRIPTION CHANGES

When you place your order with us, you agree to the price and terms indicated on this website. All prices, pictures, and descriptions on this website are subject to change. Price differences related to future or past prices in our store or any other store are not refundable. Contact us within 7 days of your purchase if you feel there are any price or promotion discrepancies on your order.

SITE ERRORS

Prices and availability of products are subject to change without notice. We reserve the right to revoke any stated offer, cancel orders, and correct any errors, inaccuracies, or omissions at any time. This includes after an order has been submitted, regardless of order confirmation or processed payments.

DISCOUNTS

To redeem a discount code, the subtotal of your order must exceed the value of the discount being applied. The discount will be applicable to the products in your cart, provided that the order meets or exceeds this minimum subtotal requirement. Please note that discount codes are not applicable to the cost of shipping. Shipping fees are calculated separately and are not eligible for discount unless otherwise specified in the terms of the specific discount code. We reserve the right to modify or terminate any discount codes at our discretion. We may also decline to fulfill orders where the use of a discount code does not comply with our policies. We are committed to providing you with the best possible shopping experience, and we appreciate your understanding and cooperation.

MIX & MATCH BUNDLES

Mix & Match Bundles discounts are not applicable to clearance items and cannot be combined with any other promotion including Teddy Perks Rewards. This offer is only valid on regular-priced items.

LIMITS OF RESPONSIBILITY

We are not responsible for user-initiated damage and/or loss of parts incurred during operation or use of products.

ACCEPTED PAYMENT METHODS

We accept all major credit cards: Visa, Mastercard, American Express, JCB, Discover, and Apple Pay. Please note that the billing address provided must match the billing address on file with your financial institution. We reserve the right to cancel your order without notification in the case of failed credit card authorization. It is your responsibility to settle any and all authorization matters with the issuing institution.

CONTACT

If you have any questions or need clarification regarding our shipping policy, feel free to reach out to us via email at info@teddyplushtoys.com. For additional contact options, you can also visit the Contact Us page on our website.

Product sold by Teddy Plush Toys, LLC