Coming Soon in 2024
SHIPPING AND DELIVERY OPTIONS
Domestic Shipping: Standard Shipping (4-9 Business Days)
PROCESSING TIME
Orders are processed within 3 business day(s) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer
CANCELLATIONS
After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us.
RETURNS
Returns will be accepted within 30 day(s) from the original purchase date. Items must be returned unused and in original condition. Some items, such as items on clearance, may be ineligible for returns. For more information visit https://auroragift.com/pages/policies.
DELAYED ORDERS
In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller's liability. For delayed orders, please first contact the shipping carrier for the item's status.
DAMAGED ORDERS
Aurora is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product arrived damaged, reach out to us to that we may assist you in filing a claim with the shipping provider.
SHIPPING RESTRICTIONS
Orders cannot be shipped to Alaska and Hawaii
CONTACT
For questions about this shipping policy, contact: Email: info@teddyplushtoys.com